Return Policy

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At Local Canvas, we are committed to providing a positive experience with our unique collection of original art. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Original Art and Custom Pieces:

• Due to the nature of original artwork, returns are only accepted if the item arrives damaged, defective, or does not match the description provided at the time of purchase.

• Customized or commissioned pieces are non-refundable unless damaged during transit.

Return Process

1. Initiate a Return:

• Contact us within 7 days of delivery at info@thelocalcanvas.com with your order number, a brief explanation, and photos of the item (if damaged).

2. Approval:

• Once we receive your request, we’ll review it and notify you within 2 business days if the return is approved.

3. Shipping:

• If approved, you will receive a return shipping label (if applicable).

• Return shipping fees may apply unless the item is damaged or defective.

Refunds

• Refunds will be processed within 7 business days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable, except for damaged or defective items.

Exchanges

• Exchanges are not offered for original art pieces due to their one-of-a-kind nature.

• For curated items, exchanges may be available based on stock availability.

Items Not Eligible for Return

• Final sale items or pieces marked “non-returnable.”

• Art damaged after delivery due to improper handling or installation.

• Commissioned and personalized works.

Damaged or Defective Items

• If your order arrives damaged, please report it within 48 hours of delivery with photos of the packaging and the item.

• We will work with you to resolve the issue through a replacement (if possible) or refund.

Contact Us

For any questions or concerns, please reach out to us:

Email: info@thelocalcanvas.com